Financial institutions and loan servicing platforms struggle with servicing operations overwhelming customer service capacity. Our managed offshore teams handle complete loan servicing workflows with perfect borrower communication.
Stop struggling with
- Loan servicing backlogs affecting borrower satisfaction
- Payment processing delays impacting cash flow
- Manual escrow management consuming staff time
- Borrower inquiries overwhelming service teams
- Servicing compliance creating operational burden
Start achieving
- Complete loan servicing with zero processing delays
- Perfect payment processing and escrow management
- Proactive borrower communication and support
- Service teams focused on complex customer issues
- 50% reduction in loan servicing costs
Request A Proposal
Let’s start with a few simple questions about you.
Client Retention
Clients stay because they don’t have to supervise us.
Cost Savings
Structured execution without internal headcount growth.
Accuracy
Because your ops can’t afford inconsistency at scale.
These aren’t project-based numbers. They’re system-level outcomes—visible across cycles and functions.
Strategy is abundant. Execution is rare.
Backed by the Operators that Keep the Real Economy Running
“Working with Assivo felt different from the very start. Their team brought a level of strategy development that matched TreviPay’s most complex operational challenges—the kind of customization we never imagined an offshore partner could deliver.
What impressed me most was the execution: precise, disciplined, and unwavering in integrity, reminiscent of the standards I came to value in over two decades of military service. Assivo doesn’t just deliver capacity—they deliver order, clarity, and results you can depend on.”
—Jim Knickerbocker, Director of Strategic Projects, TreviPay
Built for America’s Middle Market, Recognized by Its Leaders
Servicing Volume Management
Processing loan payments and borrower communications across multiple portfolios exceeds service capacity
Payment Processing Complexity
Manual payment allocation and escrow management require specialized expertise
Borrower Communication
High-volume borrower inquiries and notifications demand consistent service quality
Regulatory Compliance
Loan servicing regulations require perfect documentation and audit trails
Technology Integration
Managing servicing across different platforms requires specialized coordination
How We Help
Our managed teams provide comprehensive loan servicing including payment processing escrow management borrower communication delinquency coordination and investor reporting. We ensure systematic servicing while maintaining regulatory compliance and adapting to varying investor requirements across servicing organizations.
Key Capabilities
Complete loan servicing lifecycle management
Payment processing and escrow coordination
Borrower communication and customer service
Compliance monitoring and investor reporting
The Challenge
A mortgage servicing company managing residential loan portfolios struggled with payment processing across multiple investor requirements. Their servicing team spent excessive time on routine transactions instead of borrower relationship management.
Our Solution
Our dedicated offshore loan servicing team provides comprehensive support including payment processing escrow management borrower communication delinquency management investor reporting compliance monitoring customer service coordination and workflow optimization across all servicing systems and platforms.
Client Results
- Reduced servicing time by 75%
- Achieved 99.9% payment accuracy
- Cut loan servicing costs by 50%
- Improved borrower satisfaction by 45%
- Increased servicing capacity by 70%
VP Loan Servicing | Mortgage Servicing Company | Residential Portfolio Management | Implementation within Weeks
Structure Delivers Results
Servicing Excellence
Systematic payment processing with comprehensive validation achieving optimal accuracy and borrower satisfaction
Customer Focus
Structured borrower communication ensuring consistent service quality while maintaining professional relationship management
Servicing Expertise
Specialized teams experienced in loan servicing payment processing and customer service best practices
Compliance Integration
Regulatory compliance protocols with complete audit trails and systematic reporting throughout servicing operations
From Inquiry to Excellence
Introductory Meeting
Understand your servicing requirements investor relationships and current loan servicing system landscape
Requirements Alignment
Assess your current servicing workflows and identify opportunities for efficiency improvements and optimization
Tailored Proposal
Receive a comprehensive solution designed for your specific loan servicing and investor requirements
Structured Onboarding
Implement servicing protocols train specialized customer service teams and establish systematic quality measures
Measurable Outcomes
%
High-Volume Servicing Capability
99.9%
Payment Accuracy
%
Enhanced Borrower Experience
50%
Cost Reduction
70%
Capacity Increase
Client Success Stories
“Their offshore servicing team transformed our borrower experience. Perfect payment processing while our staff focuses on relationship management and complex issues.”
“The managed service model enabled our platform to scale servicing operations without adding headcount. Consistent quality at half the cost.”
Industry Applications
Loan Servicing Companies
Portfolio servicing across residential and commercial loan products
FinTech Platforms
Digital servicing workflows and automated payment processing
Regional Banks
In-house loan servicing support and customer service enhancement
Digital Servicing Platforms
High-volume servicing for marketplace lending and online loans
Credit Unions
Member loan servicing and payment processing optimization
Mortgage Companies
Specialized servicing for residential and commercial mortgage portfolios
Expected Outcomes
Streamlined loan servicing operations
99.9% payment processing accuracy
Enhanced borrower satisfaction and communication
Reduced servicing operational costs
Improved investor relationship management
Optimized servicing workflow efficiency
Frequently Asked Questions
All loan products including mortgages personal loans commercial loans and specialty financing.
Payment processing expertise with automated validation and manual verification achieves 99.9% accuracy.
Yes we manage everything from simple term loans to complex mortgage servicing with investor requirements.
Enterprise-grade security protocols with encryption access controls and complete audit trails.
We have pre-trained expertise on 300+ software packages. We commonly see Black Knight MSP Fiserv Shaw Systems ALLTEL and Loan Performer but we adapt to any system you use.
Yes we provide the servicing infrastructure many digital platforms rely on.
Comprehensive escalation protocols ensure borrower issues receive appropriate attention and resolution.
Trusted by the Institutions that Set the Standard
Driving Efficiency Across the Portfolios of Leading Global Investors
Enhance borrower relationships with perfect loan servicing at scale.