Retailers and fulfillment platforms struggle with order lifecycle complexity overwhelming management capacity. Our managed offshore teams deliver end-to-end order management with institutional-quality coordination and customer communication.
Stop struggling with
- Order lifecycle backlogs affecting customer experience
- Manual coordination consuming management time
- Customer communication creating service bottlenecks
- Exception handling preventing scalability
- Multi-channel complexity overwhelming teams
Start achieving
- Complete order lifecycle management with zero gaps
- Perfect coordination across all fulfillment stages
- Proactive customer communication and updates
- Management teams focused on strategic optimization
- 50% reduction in order management costs
Request A Proposal
Let’s start with a few simple questions about you.
Client Retention
Clients stay because they don’t have to supervise us.
Cost Savings
Structured execution without internal headcount growth.
Accuracy
Because your ops can’t afford inconsistency at scale.
These aren’t project-based numbers. They’re system-level outcomes—visible across cycles and functions.
Strategy is abundant. Execution is rare.
Backed by the Operators that Keep the Real Economy Running
“Working with Assivo felt different from the very start. Their team brought a level of strategy development that matched TreviPay’s most complex operational challenges—the kind of customization we never imagined an offshore partner could deliver.
What impressed me most was the execution: precise, disciplined, and unwavering in integrity, reminiscent of the standards I came to value in over two decades of military service. Assivo doesn’t just deliver capacity—they deliver order, clarity, and results you can depend on.”
—Jim Knickerbocker, Director of Strategic Projects, TreviPay
Built for America’s Middle Market, Recognized by Its Leaders
Lifecycle Complexity
Managing complete order workflows from placement to delivery exceeds coordination capacity
Customer Communication
Order management requires proactive updates and exception handling across multiple touchpoints
Exception Management
Complex order scenarios demand specialized expertise and resolution workflows
Multi-Channel Coordination
Managing orders across different platforms requires seamless integration and communication
Performance Monitoring
Order management requires continuous optimization and customer satisfaction tracking
How We Help
Our managed teams provide comprehensive order management including lifecycle coordination, customer communication, exception resolution, performance monitoring, and reporting optimization. We ensure systematic management while maintaining service quality and adapting to varying operational requirements across retail organizations.
Key Capabilities
Complete order lifecycle coordination and management
Customer communication and service excellence
Exception handling and resolution workflows
Performance monitoring and analytics support
The Challenge
A B2B e-commerce platform serving thousands of business customers struggled with order management across complex procurement workflows. Their account management team spent excessive time on order coordination instead of strategic customer relationships.
Our Solution
Our dedicated offshore order management team provides comprehensive lifecycle coordination including order orchestration, customer communication, exception resolution, fulfillment tracking, delivery coordination, invoice management, customer service support, and performance optimization across all order management and CRM systems.
Client Results
- Reduced management time by 75%
- Achieved 99.9% coordination accuracy
- Cut order management costs by 50%
- Improved customer satisfaction by 40%
- Increased order completion by 35%
VP Customer Operations | B2B E-commerce Platform | Enterprise Procurement | Implementation within Weeks
Structure Delivers Results
Lifecycle Excellence
Systematic order coordination with comprehensive management achieving optimal customer experience and operational efficiency
Communication Management
Structured customer service ensuring consistent order management while maintaining professional relationship standards
Management Expertise
Specialized teams experienced in order coordination and retail operations best practices
Coordination Integration
Comprehensive order support and management ensuring accurate coordination with complete service documentation
From Inquiry to Excellence
Introductory Meeting
Understand your order management needs and current order coordination system landscape
Requirements Alignment
Assess your current management workflows and identify opportunities for coordination improvements
Tailored Proposal
Receive a comprehensive solution designed for your specific order management requirements
Structured Onboarding
Implement management protocols and train specialized coordination teams with systematic quality control
Measurable Outcomes
%
Complete Lifecycle Management
99.9%
Coordination Accuracy
%
Enhanced Customer Experience
50%
Cost Reduction
35%
Completion Improvement
Client Success Stories
“Their offshore order management team revolutionized our customer experience. Perfect lifecycle coordination while our account managers focus on strategic relationships and business development.”
“The managed service model enabled our platform to deliver enterprise-quality order management. Comprehensive coordination at scale with incredible reliability.”
Industry Applications
Enterprise Retailers
End-to-end order management across B2B and B2C sales channels and customer segments
E-commerce Platforms
Order lifecycle coordination and customer experience optimization for marketplace sellers
National Brands
Order management and customer communication for direct-to-consumer and wholesale channels
Digital Marketplaces
Complex order coordination for marketplace platforms and multi-vendor operations
Supply Chain Companies
Order management integration for logistics providers and fulfillment operations
Manufacturing Analytics
Order data coordination for production planning and customer relationship management
Expected Outcomes
Complete order lifecycle management with zero coordination gaps
99.9% management accuracy across all order workflows
Enhanced customer communication and service satisfaction
Reduced order management operational costs
Improved exception handling and resolution efficiency
Streamlined order coordination workflows
Frequently Asked Questions
All order types including simple B2C orders, complex B2B procurement, subscription management, and multi-vendor coordination.
Order expertise with comprehensive tracking and customer communication achieves 99.9% accuracy consistently.
Yes, we manage everything from standard e-commerce orders to complex custom manufacturing and drop-shipping scenarios.
Enterprise-grade security protocols with encryption, access controls, and complete audit trails.
We have pre-trained expertise on 300+ software packages. We commonly see NetSuite, SAP OMS, Manhattan OMS, Oracle OMS, and Brightpearl, but we adapt to any system you use.
Yes, we coordinate with customer service teams and provide direct customer communication when needed.
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Perfect customer experiences with comprehensive order management and coordination.