Retailers and e-commerce platforms struggle with returns volume overwhelming customer service capacity. Our managed offshore teams handle complete returns workflows with perfect customer communication and inventory reconciliation.
Stop struggling with
- Returns processing backlogs affecting customer satisfaction
- Manual authorization consuming customer service time
- Refund coordination creating cash flow delays
- Inventory reconciliation preventing accurate tracking
- Customer communication overwhelming support teams
Start achieving
- Rapid returns processing with zero customer delays
- Automated authorization and refund coordination
- Perfect inventory reconciliation and tracking
- Customer service teams focused on relationship building
- 50% reduction in returns processing costs
Request A Proposal
Let’s start with a few simple questions about you.
Client Retention
Clients stay because they don’t have to supervise us.
Cost Savings
Structured execution without internal headcount growth.
Accuracy
Because your ops can’t afford inconsistency at scale.
These aren’t project-based numbers. They’re system-level outcomes—visible across cycles and functions.
Strategy is abundant. Execution is rare.
Backed by the Operators that Keep the Real Economy Running
“Working with Assivo felt different from the very start. Their team brought a level of strategy development that matched TreviPay’s most complex operational challenges—the kind of customization we never imagined an offshore partner could deliver.
What impressed me most was the execution: precise, disciplined, and unwavering in integrity, reminiscent of the standards I came to value in over two decades of military service. Assivo doesn’t just deliver capacity—they deliver order, clarity, and results you can depend on.”
—Jim Knickerbocker, Director of Strategic Projects, TreviPay
Built for America’s Middle Market, Recognized by Its Leaders
Returns Volume Management
Processing customer returns across multiple channels and product categories exceeds customer service capacity
Authorization Coordination
Returns management requires specialized expertise and policy enforcement
Refund Processing
Returns workflow demands payment coordination and financial reconciliation
Inventory Management
Returns processing requires accurate inventory updates and quality assessment
Customer Communication
Returns experience demands proactive communication and satisfaction management
How We Help
Our managed teams provide comprehensive returns processing including authorization coordination, customer communication, refund processing, inventory reconciliation, and quality assessment. We ensure systematic processing while maintaining customer satisfaction and adapting to varying returns requirements across retail organizations.
Key Capabilities
Complete returns processing lifecycle management
Customer communication and service excellence
Inventory reconciliation and quality assessment
Refund coordination and financial processing
The Challenge
An omnichannel retailer with online and retail stores struggled with returns processing across multiple fulfillment centers. Their customer service team spent excessive time on returns coordination instead of proactive customer relationship management.
Our Solution
Our dedicated offshore returns processing team provides comprehensive returns management including authorization processing, customer communication, refund coordination, inventory reconciliation, quality assessment, restocking management, exception handling, and analytics reporting across all returns management and customer service systems.
Client Results
- Reduced processing time by 85%
- Achieved 99.9% processing accuracy
- Cut returns processing costs by 50%
- Improved customer satisfaction by 40%
- Accelerated refund processing by 60%
VP Customer Experience | Omnichannel Retailer | Multi-Location Operations | Implementation within Weeks
Structure Delivers Results
Processing Excellence
Systematic returns coordination with comprehensive validation achieving optimal customer satisfaction and processing efficiency
Customer Focus
Structured returns management ensuring consistent service quality while maintaining professional customer relationship standards
Returns Expertise
Specialized teams experienced in returns processing and inventory reconciliation best practices
Service Integration
Comprehensive returns support and coordination ensuring accurate processing with complete service documentation
From Inquiry to Excellence
Introductory Meeting
Understand your returns processing needs and current returns management system landscape
Requirements Alignment
Assess your current returns workflows and identify opportunities for processing improvements
Tailored Proposal
Receive a comprehensive solution designed for your specific returns processing requirements
Structured Onboarding
Implement processing protocols and train specialized returns teams with systematic quality control
Measurable Outcomes
%
High-Volume Returns Processing
99.9%
Processing Accuracy
%
Enhanced Customer Experience
50%
Cost Reduction
60%
Refund Acceleration
Client Success Stories
“Their offshore returns team transformed our customer experience. Perfect returns processing while our customer service team focuses on proactive relationship building and sales support.”
“The managed service model enabled our platform to deliver seamless returns experiences. Professional processing at scale with incredible customer satisfaction.”
Industry Applications
Enterprise Retailers
Multi-channel returns processing across online stores
E-commerce Platforms
Returns management services and customer experience optimization for marketplace sellers
National Brands
Returns coordination and customer satisfaction management across retail partnerships
Digital Marketplaces
Returns processing integration for marketplace platforms and third-party sellers
Supply Chain Companies
Returns logistics and inventory management for fulfillment and distribution operations
Manufacturing Analytics
Returns data processing for quality analysis and product improvement initiatives
Expected Outcomes
Streamlined returns processing with enhanced customer satisfaction
99.9% processing accuracy across all returns workflows
Perfect inventory reconciliation and tracking coordination
Reduced returns processing operational costs
Improved customer communication and service quality
Optimized returns coordination efficiency
Frequently Asked Questions
All return categories including defective products, wrong items, size exchanges, buyer remorse, and warranty returns.
Returns expertise with quality assessment and inventory validation achieves 99.9% accuracy consistently.
Yes, we process returns for everything from simple 30-day policies to complex warranty and exchange programs.
Enterprise-grade security protocols with encryption, access controls, and complete audit trails.
We have pre-trained expertise on 300+ software packages. We commonly see ReturnLogic, Loop Returns, Narvar, Happy Returns, and Returnly, but we adapt to any system you use.
Yes, we deliver comprehensive returns reporting and analytics to identify trends and optimization opportunities.
Trusted by the Institutions that Set the Standard
Driving Efficiency Across the Portfolios of Leading Global Investors
Transform customer loyalty with seamless returns processing and experience.